About Jetbeam
Jetbeam is a global brand and manufacturer located in Plain City, Ohio, focusing in producing top quality outdoor and tactical flashlight and related products with over 10 years. Till now we have sold flashlight to over 100 countries worldwide. Our vision is to provide global outdoor users and professional lighting users with best products.
Jetbeam light advantages:
Patent design
Advanced LED
High brightness light
Fast delivery
FAQ
Why does the payment fail?
At the launch of our sale, our website was so inundated with customer traffic that was simply not able to keep up. I am sorry that we were unable to meet your expectations, but we are doing our best to provide every customer with great service for the remainder of the sale. If you have been unable to order, please clean the cookie, restart the browser and try again.
If you could not check out, please follow this steps to give it a try.
1.Try cleaning the cookies, using another browser like google chrome.
2.Change with another devices (cell phone, computer or pad) to see if it works.
3.Please also contact the bank for consulting if they accepts international charges.
4. If that doesn’t help, for any further questions, please provide us with a creenshot for it, the exact time, what devices and browser you use.
Please keep me posted and I will report your problem to IT team and they will make efforts to fix it.
Why am I being taxed?
We anticipate that JetBeam's 2021 sales in many U.S. states would pass the threshold set by those states to report, collect, and submit applicable sales tax. Per requirement, JetBeam needs to register with those states for their corresponding business license(s). If a separate sales tax is listed in your invoice, it means that we have registered with the state you reside and are collecting the sales tax on behalf of the state. The collected sales tax are submitted directly to the corresponding state government.
Not received the order confirmation email.
Thanks for purchasing from JetBeam Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email sales6@jetbeamlight.com with any order questions as well.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email sales6@jetbeamlight.com with the PayPal transaction ID. We will make sure that the issue is corrected.
Track the status of my order.
Please make sure your email address and order number are correct.
Missing item.
Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped.
What is your return policy?
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.
How long does it take for JetBeam to process the refund?
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take a few days for a refund to show up on any bank statements. For your replacement, we will re-send a new item to you.
How long is the warranty and what does it cover?
5 years. For a specific product, please refer to the warranty period stated at the bottom of each products listing page.